Summary T&Cs/Delivery

Product Disclaimer
Please refer to the individual items for full product details.

Processing Time
The time frame for non-personalised goods is from 2-7 working days. Personalised items can be subject up to 21 working days.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Customer Accounts
By creating an account, you agree to United Dogdom holding your address and contact details. This information will only be used for the purposes of United Dogdom and will not be passed on to third parties.

Returns & exchanges
We gladly accept returns and exchanges.

Just email us within: 14 days of delivery.
Return items back to us within: 14 days of delivery.

We don’t accept cancellations, but please email us if you have any problems with your order.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalised orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Detailed Terms and Conditions

You can download our complete Policy Document here.